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      Posts by Joe Labbe

      Featured 7 min read

      Your AI Strategy Is Failing. Here’s Why.

      July 6, 2026

      There is a pattern I have seen too many times to ignore. The demo impresses. The board gets excited. The budget gets approved. The pilot shows promise. Then the organization...

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      Latest Posts

      Automation
      4 min read

      To Define Hyperautomation, Think of Anatomy

      February 17, 2023 Gartner defines hyperautomation as “a business-driven, disciplined approach that organizations use to rapidly... Read More
      Banks & Credit Unions
      8 min read

      5 Keys to Building a Digital Banking Platform

      December 21, 2022 Digital transformation is rapidly changing the banking industry, requiring traditional banks to take a more... Read More
      Banks & Credit Unions
      3 min read

      Why CX in Digital Banking Requires Modern Back Office Operations

      December 14, 2022 Is your financial institution a Potemkin Village? Read More
      Banks & Credit Unions
      5 min read

      Automation in Banking Requires a Platform, Not Point Solutions

      September 12, 2022 In an era of unprecedented competition and customer expectations, banks and credit unions are understandably... Read More
      Banks & Credit Unions
      4 min read

      Understanding the Drivers of Banking Automation: RPA and AI/ML

      September 8, 2022 Two technologies are driving an evolutionary improvement in banking automation. Read More
      Digital Transformation
      6 min read

      Digital Banking Strategy Roadmap: 3 Fundamentals of “Going Digital”

      August 30, 2022 Most customers of a bank or credit union want to transact with their institution the way they want. Pretty... Read More
      Digital Transformation
      8 min read

      Shared Services in Banking Is Vital in an Era of Contract Labor

      July 12, 2022 Generational turnover and an overall labor crunch are fast transforming the workforces of banks, credit... Read More
      Banks & Credit Unions
      6 min read

      Why Taming Document Chaos Is the First Step to Intelligent Automation in Banking

      May 24, 2022 While personal growth may live at the corner of order and chaos, for banking operations professionals, the... Read More
      6 min read

      Tales of Disruption: The SBA’s PPP Bot Ban

      May 12, 2020 The Small Business Administration (SBA) started accepting applications for the Payroll Protection Program... Read More
      4 min read

      Does Your RPA Vendor Allow You to Scale?

      April 16, 2020 One of the most contentiously debated topics related to RPA is its ability to scale. In order to answer the... Read More
      2 min read

      The Banking Industry and the Strain of PPP Loan Applications

      April 8, 2020 As the COVID-19 pandemic unfolds, it has become increasingly clear that organizations, particularly those in... Read More
      Automation
      4 min read

      Buried in PPP Loan Applications? KnowledgeLake Can Help.

      April 6, 2020 And just like that, the world is mired in a global pandemic. Nobody is immune to this once-in-a-century... Read More