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      Featured 7 min read

      Your AI Strategy Is Failing. Here’s Why.

      July 6, 2026

      There is a pattern I have seen too many times to ignore. The demo impresses. The board gets excited. The budget gets approved. The pilot shows promise. Then the organization...

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      Latest Posts

      Automation
      3 min read

      KnowledgeLake Named a Disruptor in the 2026 Infosource Global Capture & IDP Vendor Matrix

      September 10, 2026 Infosource just named KnowledgeLake a Disruptor in its 2026 Global Capture & IDP Vendor Matrix. If you've... Read More
      Cost Management
      8 min read

      Operators Are the Most Underrated Intelligence in Any Automation Program

      August 18, 2026 Many automation initiatives are built on the belief that humans are simply a temporary step on the path to... Read More
      Cloud
      7 min read

      RPA Was the Wrong Answer: What AI Agents and UI Automation Get Right

      August 3, 2026 I wrote a post on this blog back in 2019 explaining the difference between RPA, machine learning, and AI. At... Read More
      Cloud
      10 min read

      Build vs. Buy: Why the Math Changed Less Than You Think

      June 30, 2026 A version of this conversation is happening in almost every IT leadership meeting I sit in lately. The... Read More
      Automation
      7 min read

      The Myth of "Best-of-Breed" in Document Automation

      June 18, 2026 I have watched the best-of-breed argument play out at dozens of enterprises, and it almost always follows the... Read More
      Automation
      8 min read

      Why "Human-in-the-Loop" Is Not a Safety Net: It’s a Design Principle

      June 11, 2026 Most vendors treat human-in-the-loop as a fallback. The AI processes a document, assigns a confidence score,... Read More
      Automation
      8 min read

      From IDP to DocumentOS: Why Point Solutions Can't Scale Outcomes

      June 4, 2026 A vendor demo at an industry event last year ended with a slide claiming 99.2% extraction accuracy on a stack... Read More
      Workflow Automation
      7 min read

      Realizing the Benefits of Intelligent Process Automation

      February 8, 2023 The benefits of intelligent process automation are apparent to just about every organization. And most are in... Read More
      Automation
      5 min read

      4 Key Benefits to Automating Your Document Workflows

      January 17, 2020 Once upon a time, document workflows consisted of nothing more than sliding paper documents into a manila... Read More
      Workflow Automation
      4 min read

      RPA Projects: Roles and Responsibilities

      December 5, 2019 There’s no doubt that RPA is a liberating technology. Liberating in the sense that RPA allows users to... Read More
      Workflow Automation
      4 min read

      Hybrid Bot Automations: How They Benefit End-Users

      September 3, 2019 What’s a Hybrid Bot Solution? A hybrid bot solution is one in which a transaction is split up to run on two... Read More