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      Posts by Russ Malz

      Featured 7 min read

      Your AI Strategy Is Failing. Here’s Why.

      July 6, 2026

      There is a pattern I have seen too many times to ignore. The demo impresses. The board gets excited. The budget gets approved. The pilot shows promise. Then the organization...

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      Latest Posts

      Digital Transformation
      6 min read

      Leading with AI, Not Around It

      February 27, 2026 There’s no shortage of opinions about AI right now. Depending on who you ask, it’s either going to... Read More
      Synthetic Labor™
      6 min read

      The Rise of Synthetic Labor™: AI and the Future of Work

      June 13, 2025 Evolving, adapting and staying ahead of the competition requires constant innovation and efficiency. ... Read More
      BPO
      12 min read

      The BPO Manifesto: Adapt or Be Left Behind

      March 12, 2025 The BPO Manifesto: Adapt or Be Left Behind Read More
      Automation
      5 min read

      Automation and AI: A Double-Edged Sword for Today’s Workforce

      January 28, 2025 For the past decade, I’ve been exclusively focused on AI and Intelligent Automation, and I’m convinced we are... Read More
      6 min read

      2025 Predictions: The Rise of Synthetic Labor™

      January 8, 2025 As we enter 2025, Synthetic Labor™ has evolved into a powerful, operational reality. Synthetic Labor is our... Read More
      AI
      4 min read

      Breaking Free from RPA: The Dawn of Synthetic Labor™

      November 26, 2024 The future of work is here, and it’s not incremental—it’s transformational. The time has come to ditch rigid,... Read More
      Automation
      6 min read

      Synthetic Labor™ vs. Traditional Automation: Understanding the Key Differences

      October 24, 2024 Innovating to improve operational efficiency has never been more critical. Traditional approaches — like... Read More
      AI
      2 min read

      AI Point Solutions: Why Composability is King

      January 19, 2024 AI point solutions are becoming increasingly popular due to their ability to quickly impact a wide range of... Read More